blog.cat.money6 min read10/4/2026

An Error in a Credit Report Led to a Rejection: How to Correct Data in Israel

An incorrectly recorded debt or a failure to note the closure of an enforcement case may affect loan terms and a personal credit rating. We explain how to check Bank of Israel data free of charge, submit a correction request, and document the consequences of a rejection already received.

Numbers and facts

•1 free consolidated report per calendar year
•Calendar year: from January 1 through December 31
•Bank of Israel system telephone number: *6194
•Right to a report: Section 38(d) of the 2016 Law
•Enforcement and Collection Authority fax: 02-5084130

First, Obtain the Consolidated Report

The Bank of Israel’s consolidated report shows credit obligations, payment terms, repayment information, and procedures for collecting overdue debts. It also specifies the organizations to which your data was transferred. One such report can be ordered free of charge during each calendar year—through the personal area of the Credit Data System or by calling *6194. Additional reports in the same year are subject to a fee, but the amount of the fee is not specified in the official materials presented.

The Report and the Credit Rating Are Not the Same Thing

The Bank of Israel stores the data, while personal credit ratings are calculated by credit bureaus. Banks, credit card companies, and non-bank lenders may use the information to determine loan terms and assess risk—with the client’s knowledge and consent. Therefore, you should check not only the final score but also the entries in the underlying report: the obligation, payment status, collection information, and recipients of the information. The factual entry on which the rating may have been based must be corrected.

How to Formulate a Correction Request

The personal area of the Bank of Israel system includes a separate function for submitting an information correction request; access is through the national identification system. Identify the specific entry, explain exactly what is incorrect or has not been updated, and attach supporting documents, such as proof of repayment or case closure. Do not limit the request to the phrase “poor rating”: match the entry to the date, creditor, obligation, or collection procedure. The correction procedure is governed by the current Supervisor’s Directive No. 502.

If the Error Originated with the Enforcement and Collection Authority

The Authority transfers to the credit system information about enforcement cases opened against debtors, as well as their closure, including the reason and date. If the information is incorrect or has not been updated, an application may be submitted to the Enforcement and Collection Authority’s Public Inquiries Unit through the online form, by fax at 02-5084130, or by mail. The unit checks the inquiry with the relevant authorities and provides the result in writing. If the error is confirmed, the Authority must take steps to correct the data and notify the applicant in writing.

What to Do After a Rejection or an Expensive Offer

Keep the rejection, credit offer, stated interest rate, correspondence, and the version of the report that the lender may have seen. After the correction is confirmed, obtain an updated report and ask the lender to reconsider the application or recalculate the terms; the official materials do not guarantee an automatic review. It is useful to compare the documents before and after the correction: which entry changed, to whom the data had previously been transferred, and whether the new terms differ. If measurable financial damage occurred, this set of documents will make it possible to separately assess the connection between the error and the losses.

FAQ

Can I check my credit history in Israel free of charge?

Yes. Every person about whom the system collects data is entitled to receive one free consolidated report during a calendar year. A fee is charged for subsequent reports in the same year.

Where should I apply if the report lists a debt that has already been repaid?

Submit a correction request through the personal area of the Bank of Israel Credit Data System and attach proof of repayment. In the application, specify the particular obligation and the incorrect status, rather than merely disagreeing with the rating.

How can I correct an entry concerning a closed enforcement case?

If the information was provided by the Enforcement and Collection Authority, contact its Public Inquiries Unit. It will verify the data, provide the result in writing, and, if the error is confirmed, take steps to correct the entry.

Is the bank required to approve a loan after the error is corrected?

The official materials presented do not establish such an obligation. The correction removes the inaccurate basis for the assessment, after which you may request reconsideration of the application or new terms.

Can I find out who saw the incorrect information?

Yes. The consolidated report contains information about the organizations to which data from the system was transferred. This is especially important if the error may already have affected a rejection or the cost of credit.

What to do next

Order the consolidated report, identify the exact incorrect entry, and collect documents confirming the correct information. Submit a request through the Bank of Israel system and, if the source of the error is the Enforcement and Collection Authority, contact it as well. Keep both versions of the report and the lender’s documents so that the entry can be compared with the rejection or change in terms.